Tuesday, November 27, 2007

Don't Shop at igourmet.com

Dear readers, I know I am usually not so negative, but when an online retailer royally messes up, I must use this platform as a forum to express my utter disbelief in how inept certain dot-coms can be. Herewith, the message I had to send to igourmet today, via its website. I think it explains my frustration.

'Tis the season!


Please ensure that I will finally be removed from any possible email lists and from your database(s) entirely. I believe it was 2 or 3 years ago that I ordered gifts from your website for my father and for my in-laws for Christmas. The cheeses all arrived late and spoiled. I have since then asked to be removed from all future mailings.

Here is a copy of the email I received from your company on 12/6/06 at 9:40 pm Eastern:

Thank you for your email. [my email address] has been removed from the igourmet.com email list.
Please allow 5 to 7 days to be completely purged from all lists.
Please let us know if we can be of further assistance.
Best regards,
Customer Service

However on 11/25/07 I received another promotional email from your company. Today, 11/27/07, I called your corporate office and spoke with Tom at 10:44 am who assured me my email address would be given to the tech team for removal. Please ensure this happens AND that I am removed from any and all databases your company maintains.


Caroline said...

Here's an update from igourmet. Let's hope this one takes!

Thank you for your email.
[my email address] has been removed from igourmet.com's email list.
The tech department has aslo been made aware of the repeated emails.
Please note it will take 5 to 7 days to be purged from all lists.
Best regards,
Customer Service

michael said...

Let's put those CANSPAM laws to work. Got a good lawyer?

Caroline said...

Actually yes I do have a great lawyer - my sister!

Caroline said...

Ok this isn't a joke - I got another igourmet email on 12/12. That's NINE days after the seven-day maximum I was originally quoted for being completely purged from their system. What's their deal? Do I have any outlet here? It seems like I can't black list them because I originally asked for the email. Am I mistaken? Dear readers, help!